A spirit of innovation with a deep business understanding
At ASWAT we believe that talking with our clients is the best way to design Contact Center Software that works.That’s why we spend the most of our time trying to understand the business of our clients and imagine new features that will help them to significantly grow their revenues and decrease their costs.
Discover the “Wahoo” effects that explain why the most demanding organizations in the world have chosen ASWAT contact center software. –Try it Now
Transform your Contact Center into a Happy Customer making machine
Contact centers have long been considered by companies as a cost center and subject, like other costs, to severe cost cutting measures. Although keeping costs low is still a must, the ASWAT Contact Center Software will change the call center into a strategic asset capable of completely changing customer relations and generating tangible revenues.
Multichannel Contact Center
Today’s customers are both mobile and social. They expect fast and precise answers across a multitude of channels.
ASWAT multichannel Contact Center Software lets you engage clients seamlessly and consistently to transform each contact into an opportunity.
To make a customer truly happy to the point he will spread the word over the social media, ASWAT Contact Center Software has all the quality controls and business intelligence tools to track any weakness in your process. Route cause analysis becomes easy and your quality improves in no time.
Business agility and flexibility: productivity, virtual call center and API
Efficiency, Automation and High productivity
ASWAT Multichannel Contact Center Software is designed to make agents as -fast and precise as possible. Our latest generation of dialers, IVR (Interactive Voice Response) and automated call routing platforms are taking the burden of call qualification -and segregation to ensure agents only spend time on value-add tasks.
The ASWAT CRM interfaces make inbound and outbound campaigns easy to handle for the agents. The single platform of the Contact Center Software lets them handle all the channels conveniently without having to switch from one screen to another.
Discover our specific apps for Multi calendar management, Surveys or Telesales
Virtual Contact Center Software
Thanks to the Voice over IP protocol and ASWAT virtual contact center software, you can enjoy the flexibility of having agents split over several sites: headquarter, branches,
home-based or even on the go.
Monitor your field sales or intervention
forces via their mobile phones through the Contact Center Software.
API and Web services:
Light speed deployment and integration
Communicating with existing or future IT environment is a must. ASWATMultichannel Contact Center Software comes with a long list of API and web services that makes any deployment project easy and super-fast to deploy.
Whether you are using the CRM Customer Relations Management software of ASWAT or one of the popular ones like Salesforce©, SugarCRM©, Zendesk©, Kayako©… our APIs ensure a consistent flow of information exchange between everyone.
ASWAT always develops software using the most popular languages and standards in order to keep development, implementation and maintenance costs as low as possible. All our interfaces are clientless and web based to avoid lengthy and costly installation or upgrades.
A Multichannel Contact Center Software that never stops.
“Discover the managed service advantage.”
ASWAT Contact Center Software
is the trusted supplier of many international, regional and local companies