Consistency and Perfection across all channels of communication with customers
In today’s competitive landscape, everyone agrees that customer service is a key differentiator from one company to another. In other words, the way a company treats its customers impact directly on its profits and brand equity.
Every day at ASWAT we see companies doing fantastic on some communication channels (bricks and mortar, web store, fan page…) while losing significant business opportunities in others (phone, email, chat…)
For that reason, ASWAT aims to help companies grow their long term profits by implementing consistency and perfection across all the channels of communication with their customers.
Contact centers agents and customers are located in various places, spanning over 3 continents. Soon we shall be global.
Availability rate achieved globally by ASWAT systems and equipment during last quarter. And we invest to further increase it.
To satisfy our customers, our Contact Center Software treat a huge number of operations and they are capable of doing a lot more.